Privacy Policy
Your privacy is fundamental to our mission. This policy explains how we collect, use, and protect your information when you use THERAPR.
Last updated: 1/1/2024Our Commitment to Privacy
At THERAPR, we understand that privacy is essential when it comes to healthcare and wellness. We are committed to protecting your personal information and being transparent about our data practices.
This Privacy Policy applies to all users of the THERAPR platform, including patients, practitioners, and visitors to our website. By using our services, you agree to the collection and use of information in accordance with this policy.
We comply with applicable data protection laws, including GDPR, HIPAA, and regional privacy regulations in the MENA region.
- Personal information you provide when creating an account (name, email, phone number)
- Professional credentials and qualifications for practitioners
- Health information shared during consultations (with your consent)
- Usage data and analytics to improve our services
- Communication records between patients and practitioners
- Payment and billing information for transactions
- Facilitate connections between patients and practitioners
- Process payments and manage billing
- Provide customer support and respond to inquiries
- Improve our platform and develop new features
- Send important updates and notifications
- Comply with legal and regulatory requirements
- End-to-end encryption for all sensitive communications
- Secure data storage with industry-standard protocols
- Regular security audits and vulnerability assessments
- Access controls and authentication measures
- Secure payment processing through certified providers
- Employee training on data protection and privacy
- We never sell your personal information to third parties
- Health information is only shared with your chosen practitioner
- Anonymous, aggregated data may be used for research purposes
- Legal compliance may require disclosure in specific circumstances
- Service providers may access data to support platform operations
- You control what information is visible in your profile
- Access and download your personal data at any time
- Correct or update your information through your account
- Delete your account and associated data
- Control privacy settings and visibility preferences
- Opt out of non-essential communications
- Request data portability to another service
- Data may be processed in countries where we operate
- We ensure adequate protection through appropriate safeguards
- Compliance with applicable data protection laws
- Regular review of international data transfer practices
- User consent for cross-border data processing
- Transparency about data location and processing
As a healthcare platform, THERAPR implements additional protections for health information:
HIPAA Compliance
We maintain HIPAA compliance standards for handling protected health information (PHI) in applicable jurisdictions.
Practitioner-Patient Privilege
Communications between patients and practitioners are protected by professional confidentiality standards.
Secure Storage
Health records and session notes are encrypted and stored in secure, geographically distributed data centers.
Access Controls
Strict access controls ensure only authorized personnel can access sensitive health information.
We use cookies and similar technologies to enhance your experience on THERAPR:
Essential Cookies
Required for basic platform functionality, security, and user authentication.
Analytics Cookies
Help us understand how users interact with our platform to improve services.
Preference Cookies
Remember your settings and preferences for a personalized experience.
You can manage cookie preferences through your browser settings or our cookie preference center.
Questions About Privacy?
If you have questions about this Privacy Policy or how we handle your information, please don't hesitate to contact our Privacy Team.
Email: privacy@therapr.com
Address: THERAPR Privacy Team, Dubai Internet City, Dubai, UAE
Phone: +971 4 123 4567