Question 1

What is THERAPR?

Accepted Answer

THERAPR is a comprehensive wellness marketplace connecting patients with certified holistic health practitioners across the MENA region. We offer a platform where you can discover, compare, and book appointments with qualified practitioners in various wellness specialities including holistic medicine, mental health, physical therapy, nutrition, and more.

Question 2

How does THERAPR work?

Accepted Answer

THERAPR makes finding wellness practitioners simple. Browse practitioners by speciality, location, or health concern. View detailed profiles including qualifications, experience, and patient reviews. Book appointments directly through our platform and manage your wellness journey all in one place.

Question 3

Is THERAPR available in my country?

Accepted Answer

THERAPR currently serves the MENA (Middle East and North Africa) region. We're continuously expanding our network of practitioners across major cities. Check our location page to see if we're available in your area, or sign up to be notified when we launch in your city.

Question 4

How do I book an appointment?

Accepted Answer

Booking is easy! Search for a practitioner, view their available time slots, select a convenient time, and confirm your booking. You'll receive instant confirmation via email and SMS. You can manage all your appointments from your patient dashboard.

Question 5

Are the practitioners verified?

Accepted Answer

Yes! All practitioners on THERAPR undergo a thorough verification process. We verify their credentials, certifications, licenses, and professional experience. Only qualified and certified practitioners are approved to join our platform.

Question 6

Can I cancel or reschedule my appointment?

Accepted Answer

Yes, you can cancel or reschedule appointments through your dashboard. Please note that cancellation policies vary by practitioner. We recommend reviewing the practitioner's cancellation policy before booking and providing at least 24 hours notice for changes.

Question 7

How do I pay for appointments?

Accepted Answer

THERAPR accepts various payment methods including credit/debit cards and digital wallets. Payment is processed securely through our platform. Some practitioners may also accept cash payments at their clinic - check the practitioner's profile for payment options.

Question 8

What if I need to contact my practitioner?

Accepted Answer

You can message your practitioner directly through the THERAPR platform before or after your appointment. For urgent matters, contact information is provided in your booking confirmation.

Question 9

How do I join THERAPR as a practitioner?

Accepted Answer

Click 'Join THERAPR' in the footer or navigation menu. Complete the registration form with your professional details, credentials, and certifications. Our team will review your application and verify your credentials. Once approved, you can set up your profile and start accepting bookings.

Question 10

What are the fees for practitioners?

Accepted Answer

THERAPR offers flexible pricing plans for practitioners. We charge a small commission on bookings or offer subscription-based plans. Visit our pricing page for detailed information about our plans and features. New practitioners can enjoy a trial period to explore the platform.

Question 11

How do I manage my schedule?

Accepted Answer

Your practitioner dashboard includes a comprehensive calendar management system. Set your availability, block off time, manage appointments, and sync with your existing calendar. You have full control over your schedule and booking settings.

Question 12

How do I receive payments?

Accepted Answer

Payments are processed through THERAPR and transferred to your registered bank account on a regular schedule. You can track all your earnings and transactions through your dashboard. We handle all payment processing securely.

Question 13

Can I offer both in-person and online consultations?

Accepted Answer

Yes! THERAPR supports both in-person appointments at your clinic and virtual consultations. You can specify which services you offer online and set different pricing for each format. Patients can filter by consultation type when searching.

Question 14

Can I add multiple practitioners from my clinic to THERAPR?

Accepted Answer

Yes! THERAPR supports multi-practitioner clinics. As a clinic owner, you can create a clinic profile and add multiple practitioners under your organization. Each practitioner will have their own profile and schedule, while you maintain administrative oversight of the entire clinic's operations.

Question 15

How do I manage my clinic's profile and branding?

Accepted Answer

Your clinic dashboard allows you to customize your clinic's profile with your logo, photos, description, and services offered. You can showcase your clinic's unique approach, facilities, and team. This helps patients understand your clinic's values and specialties before booking.

Question 16

Can I track my clinic's performance and analytics?

Accepted Answer

The clinic owner dashboard provides comprehensive analytics including booking trends, revenue reports, practitioner performance, patient reviews, and more. You can export reports and gain insights to help grow your clinic's business.

Question 17

How does billing work for multi-practitioner clinics?

Accepted Answer

For clinics with multiple practitioners, you can choose between individual practitioner billing or consolidated clinic billing. All transactions are tracked separately by practitioner, and you receive detailed financial reports. Payments can be distributed according to your clinic's internal arrangements.

Question 18

Can I set clinic-wide policies and availability?

Accepted Answer

Yes! As a clinic owner, you can set clinic-wide operating hours, holiday closures, cancellation policies, and booking rules. Individual practitioners can then customize their schedules within these parameters. This ensures consistency while allowing flexibility.

Question 19

What support do you offer for clinic onboarding?

Accepted Answer

We provide dedicated onboarding support for clinics. Our team will help you set up your clinic profile, add practitioners, configure settings, and train your staff on using the platform. We also offer ongoing support and resources to help your clinic succeed on THERAPR.

Question 20

Can patients book with any practitioner at my clinic?

Accepted Answer

Yes! Patients can browse all practitioners at your clinic and choose who they'd like to book with based on specialties, availability, and reviews. Your clinic profile showcases all your practitioners, making it easy for patients to find the right fit for their needs.

Question 21

Is my personal information secure?

Accepted Answer

Absolutely. THERAPR takes data security seriously. We use industry-standard encryption to protect your personal and payment information. We comply with international data protection regulations and never share your information with third parties without your consent.

Question 22

How is my health information protected?

Accepted Answer

All health information shared on THERAPR is confidential and protected by strict privacy policies. We comply with healthcare privacy regulations. Practitioners are bound by professional confidentiality standards. Your health data is encrypted and only accessible to you and your chosen practitioners.

Question 23

I'm having trouble with the website. What should I do?

Accepted Answer

If you're experiencing technical issues, try clearing your browser cache and cookies first. If the problem persists, contact our support team through the chat widget or email us at support@therapr.com. We're here to help!

Question 24

Do you have a mobile app?

Accepted Answer

Currently, THERAPR is available as a responsive web platform that works seamlessly on mobile browsers. A dedicated mobile app is in development and will be available soon. Sign up for our newsletter to be notified when it launches.

Question 25

How do I update my profile information?

Accepted Answer

Log in to your account and navigate to your dashboard. Click on 'Profile Settings' to update your personal information, contact details, or preferences. Changes are saved automatically.

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